Before you begin
Clearing your web browser’s cache, cookies, and history may remove data such as the following:
Saved passwords
Address bar predictions
Shopping cart contents, etc.
While you should clear your web browser’s cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first. If you are unable to do so, see Troubleshooting alternatives below.
For details about browser cache, cookies, and history, see:
Web cache
HTTP cookie
Web browsing history
Notes:
For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or `Command-Shift-Delete`(Mac). If this doesn’t work, follow the appropriate instructions below.
If the instructions below don’t exactly match what you see, you may need to update your web browser to the latest version. If you don’t see instructions below for your specific version or browser, search your browser’s Helpmenu for “clear cache”. If you’re unsure what browser version you’re using, from the Help menu or your browser’s menu, select About [browser name]. In Internet Explorer and Firefox, if you don’t see the menu bar, press Alt.
Troubleshooting alternatives
If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren’t yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution:
Private Browsing (Firefox)
Browse in private with Incognito mode (Chrome desktop and Android)
Browse InPrivate in Microsoft Edge
Browse privately (Safari)
Turn Private Browsing on or off on your iPhone, iPad, or iPod touch
Desktop browsers
Chrome
In the browser bar, enter: chrome://settings/clearBrowserData
At the top of the “Clear browsing data” window, click Advanced.
Select the following:
– Browsing history
– Download history
– Cookies and other site data
– Cached images and files
From the “Time range” drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.
Click CLEAR DATA.
Exit/quit all browser windows and re-open the browser.
Firefox
From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Click Clear Now.
Exit/quit all browser windows and re-open the browser.
Microsoft Edge
In the top right, click the Hub icon (looks like star with three horizontal lines).
Click the History icon (looks like a clock), and then select Clear all history.
Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser.
Opera
From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data….
In the dialog box that opens, from the “Obliterate the following items from:” drop-down menu, select The beginning of time.
Select the following:
– Browsing history
– Download history
– Cookies and other site data
– Cached images and files
Click Clear browsing data.
Exit/quit all browser windows and re-open the browser.
Safari 8 and later
From the Safari menu, select Clear History… or Clear History and Website Data….
Select the desired time range, and then click Clear History.
Go to Safari > Quit Safari or press Command-Q to exit the browser completely.
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